Troubleshooting (common error patterns)

• An error list is shown after activation
• Trigger does not fire
• Workflow is stuck on a step
• Related approvals

An error list is shown after activation

Typical causes:

• Primary table missing
• No normal step present
• No active trigger present

Procedure:

1. Open the error list.
2. Jump to the field via Navigation (Open).
3. Correct, activate again.

Trigger does not fire

Checklist:

• Trigger Active = Yes?
• Trigger/step rules are missing or are defined so that no rule matches (e.g. filter on document type not set)
• For OnAfterModify:
  • Are monitored fields maintained?
  • Has one of these fields actually changed?

Workflow is stuck on a step

If no matching rule is found, or no next step is defined in a rule, the workflow can remain on the current step and wait for manual intervention.

Procedure:

• Check rules/priorities
• Check rule conditions
• With Test Rule Group test the rule group

Related approvals

• Related approvals are not created: Enable Related Approval is not enabled in the step, or Related Tables are not correctly linked to the primary table.
• Rules do not affect lines: Applies To is set to Header although Related Only/Header and Related is required.