FAQ
Here you will find questions and answers to various scenarios.

Troubleshooting
Common Issues 
 Document Not Generating 
 Check: 
 
 All required fields are completed (use Missing Fields Factbox) 
 Customer has valid email address 
 VAT setup is correct 
 Connection to web service is working 
 
 Email Not Sending 
 Check: 
 
 Email setup in Business Central 
 Customer email address validity 
 SMTP configuration 
 Process log for error details 
 
 Validation Errors 
 Common causes: 
 
 Missing VAT registration numbers 
 Invalid GLN codes 
 Incomplete address information 
 Unsupported payment methods 
 
 Error Resolution 
 Process Log Analysis 
 
 Open  Process Log  from setup page 
 Filter by date range or document number 
 Review error messages 
 Check  Context  field for specific issues 
 
 Document Queue Management 
 
 Open  Document Queue 
 Identify failed items (status indicators) 
 Use  Reset Status  to retry processing 
 Check document data before reprocessing 
 
 Getting Help 
 Built-in Guidance 
 
 ToolTips : Hover over fields for explanations 
 Missing Fields Factbox : Shows validation issues 
 Process Log : Detailed error information 
 
 Support Resources 
 
 Check field validation messages 
 Review process log entries 
 Verify setup configuration 
 Contact DEXPRO Solutions GmbH for technical support 
 
 Best Practices 
 
 Complete Setup First : Run guided setup completely before processing documents 
 Test with Sample Data : Process test documents before going live 
 Monitor Process Log : Regularly check for processing issues 
 Maintain Customer Data : Keep email addresses and VAT numbers current 
 Review Document Queue : Monitor automatic processing status